Privacy Policy
Last updated: November 2025
Introduction
Welcome to UBLY ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.
By using UBLY, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information to provide and improve our services:
- Account Information: Name, email address, phone number, company name, and billing information when you register.
- Usage Data: Information about how you interact with our platform, including chatbot configurations, conversation logs, and analytics data.
- Technical Data: IP address, browser type, device information, and cookies for platform functionality and security.
- Communication Data: Messages and conversations processed through your chatbots, which may include your customers' personal information.
How We Use Your Information
We use the collected information for various purposes:
- To provide, maintain, and improve our AI chatbot services
- To process your transactions and manage your account
- To train and improve our Arabic language AI models (using anonymized data)
- To send you technical notices, updates, and support messages
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
Data Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for data transmission
- Secure data storage with regular backups
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: With third-party vendors who assist in operating our platform (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to respond to legal processes
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: For any other purpose with your explicit consent
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of data processing
To exercise these rights, please contact us at osama.alasasfah@gmail.com
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand how users interact with our platform
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling them may affect platform functionality.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Conversation data is retained according to your subscription plan settings and can be deleted upon request.
Children's Privacy
UBLY is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: osama.alasasfah@gmail.com
UBLY - A product by UBlac